Terms & Conditions: ProCoatHQ Online Shopping
Welcome to ProCoatHQ! By placing an order through our platform, you agree to abide by the following terms and conditions. Please read them carefully.
1. General
1.1. These terms and conditions apply to all purchases made through our online platform.
1.2. ProCoatHQ reserves the right to modify these terms at any time without prior notice. Any changes will take effect upon publication on our website.
2. Products
2.1. We strive to provide accurate product descriptions and images. However, actual colors may vary due to screen settings.
2.2. Product availability is subject to stock levels. If an item is out of stock, we will notify you promptly and offer alternatives or a full refund.
3. Orders
3.1. All orders are subject to acceptance and payment confirmation.
3.2. Once payment is confirmed, you will receive an email or SMS with your order details.
3.3. ProCoatHQ reserves the right to cancel orders due to technical errors, pricing issues, or suspected fraudulent activity.
4. Payment
4.1. Payments can be made via online banking, credit/debit cards, or other methods specified on our platform.
4.2. All payments are securely processed, and ProCoatHQ does not store your payment details.
5. Shipping & Delivery
5.1. Orders will be processed and shipped within 1-3 business days after payment confirmation.
5.2. Delivery times may vary depending on your location. Estimated delivery dates will be provided at checkout.
5.3. ProCoatHQ is not responsible for delays caused by courier services, public holidays, or unforeseen circumstances.
5.4. Customers are responsible for providing accurate delivery details. ProCoatHQ is not liable for lost shipments due to incorrect information.
6. Returns & Refunds
6.1. Returns are accepted only for defective or incorrect items within 7 days of receipt.
6.2. To request a return, email us at procoathq@gmail.com with your order number, proof of purchase, and photos of the item.
6.3. Approved returns will be replaced or refunded (excluding shipping fees). Refunds will be processed within 7-14 business days.
6.4. Sale items and customized products are non-returnable and non-refundable.
7. Warranty
7.1. Some products may come with a manufacturer’s warranty. Please refer to the product details for specific warranty terms.
7.2. Warranty claims must be accompanied by proof of purchase and follow the manufacturer’s guidelines.
8. Privacy Policy
8.1. ProCoatHQ respects your privacy and ensures that personal information is handled securely.
8.2. Your data will only be used to process orders and enhance your shopping experience.
9. Limitation of Liability
9.1. ProCoatHQ is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
9.2. Customers are responsible for ensuring proper use of products as per the provided instructions.
10. Governing Law
10.1. These terms and conditions are governed by the laws of Malaysia. Any disputes will be resolved under Malaysian jurisdiction.
11. Contact Us
For further inquiries or support, please contact us:
📧 Email: procoathq@gmail.com
📞 Phone: +609 7744610
📍 Address: 19A, Kawasan Industri Mara (KIM) Fasa 3, Padang Tembak, 16100 Kota Bharu, Kelantan.
By shopping with ProCoatHQ, you acknowledge and agree to these terms and conditions. Thank you for your support!